24/7 Water Damage Restoration in the Pacific Northwest

Emergency call & dispatch

You call 253-553-6435. We answer 24/7 - no answering service, no menu trees. We get the address, type of loss, and on-site conditions in about 90 seconds. A crew is dispatched immediately, usually arriving within 60-90 minutes anywhere in our core service area.

On the way, we confirm equipment needed and notify any other parties (insurance carrier if you have already opened a claim, property manager if it is a rental, etc).

Inspection & moisture mapping

Before any equipment touches your home, we walk the affected area with thermal imaging cameras and penetrating moisture meters. The visible damage is rarely the whole picture - water wicks into wall cavities, under flooring, through subfloor framing.

We map every affected area, photograph everything, and identify the source of the water (active leak, burst pipe, appliance failure, sewer backup). The map becomes the foundation of the entire job: it is what we dry to, document for insurance, and verify against at completion.

What you see during this step: our team in your space for 30-60 minutes with cameras, meters, and clipboards. We will explain everything we are finding as we go.

Source stop & safety

If the water source is still active, we stop it. Shutoff valves, temporary patches, contacting your plumber if needed. If there is any electrical risk in standing water, we kill power to the affected area at the breaker.

For contaminated water (Category 2 grey water or Category 3 black water / sewage), we set up containment with plastic sheeting and negative air pressure before any other work begins. This prevents cross-contamination to clean parts of your home.

Water extraction

Standing water is removed with truck-mounted or portable extraction units. We extract from carpets, hard floors, and any saturated soft materials. For deep saturation, we may use weighted extraction tools that compress carpet pad and pull additional moisture.

What gets discarded at this stage: heavily saturated carpet padding (almost always unrecoverable), soaked insulation (cannot be safely dried in place), and any porous materials with Category 2 or 3 water exposure.

What you see: wet vacuums running, the carpet possibly partially pulled up at edges, and saturated materials being bagged and taken out.

Demo (if needed)

For water that wicked into walls more than 12-16 inches above the floor, we typically perform a flood cut - removing the lower portion of drywall to expose the wall cavity for drying. For saturated baseboards, trim, or flooring that cannot be effectively dried in place, we remove those as well.

Every demo decision is made deliberately - we only remove what cannot be saved, and we document every cut for insurance. For out-of-pocket work, we discuss demo scope with you before cutting.

Drying equipment setup

This is where the structural drying actually starts. We place commercial air movers (much more powerful than household fans) at calculated angles to circulate air across wet surfaces. We pair them with low-grain refrigerant dehumidifiers that pull moisture out of the air - and out of the materials, by extension.

Equipment count depends on the size of the affected area, ambient conditions, and the wetness of the materials. Typical jobs run 4-12 air movers and 1-3 dehumidifiers. Larger losses can require 30+ pieces of equipment.

What you see: the equipment running 24/7 for the next 3-5 days. It is loud (typically 60-70 dB at the equipment, less elsewhere in the house). It uses electricity (we coordinate with you on circuit availability). Air temperature in the affected area rises a few degrees due to the dehumidification process.

Daily moisture monitoring

We come back every day, take new moisture readings, document the progress, and adjust equipment placement based on what is drying fastest and what is lagging. We do not "set and forget" - the drying process needs hands-on adjustment to hit the target moisture levels efficiently.

Daily readings get logged and submitted to your insurance carrier (for insurance jobs) or held for your records (for out-of-pocket). You see the progress as it happens, not after the fact.

What you see: a technician arriving each day for 15-30 minutes to take readings and adjust equipment. We notify you in advance of every visit.

Drying complete - equipment removal

When moisture readings hit IICRC dry-target levels (typically 12-16% for wood, 1% for concrete, and within ~4% of unaffected material readings for everything else), we confirm with final readings and pull all equipment.

For insurance jobs, the moisture log is included in the Xactimate documentation. For out-of-pocket jobs, we provide it for your records.

Antimicrobial treatment & final cleaning

Once dry, affected areas get an antimicrobial treatment - an EPA-registered product applied to surfaces that were exposed to water, to prevent residual microbial growth. Then we clean: HEPA vacuum the affected areas, wipe down hard surfaces, deodorize as needed.

The work zone gets left cleaner than we found it. Every single day, but especially at completion.

Documentation & billing

For insurance jobs: we submit the final Xactimate file to your carrier with all photos, moisture logs, equipment placement records, and material removal documentation. You are responsible for deductibles, depreciation, and anything insurance does not cover.

For out-of-pocket jobs: we provide a final invoice based on the actual work performed against our standard pricing sheet. Due upon completion unless agreed otherwise.